Your satisfaction is our top priority. If you’re not happy with your purchase, we’re here to help.

1. Eligibility for Returns:

• Products must be returned within 7 days of delivery;
• Items must be unused, unwashed, and in original condition;
• Packaging and tags must be intact.

2. Non-Returnable Items:

• Used, washed, or damaged products;
• Custom orders or limited-time offers.

3. How to Request a Return Contact our customer support team via:

• Email: contact.brothers.bd@gmail.com;
• Phone: (+880 1945-507272) or Messenger with your order number, reason, and item photos and videos.

4. Refund Process:

• Refunds are issued within 7–10 business days after approval;
• Refunds are made via bank transfer, mobile banking, or reversal to original payment method.

5. Return Shipping Cost:

• If the return is due to a fault on our side (e.g., wrong or damaged product), we bear the cost;
• Otherwise, return shipping must be paid by the customer.

6. Exchange Option

• We offer exchanges for different sizes, colors, or products of equal value (based on availability)

7. Final Decision

• Brothers Hometex reserves the right to make the final decision regarding any returns or refunds.

For any questions or assistance, feel free to reach out to our support team — we’re here to help!